Our IT Help Desk experience includes providing a centralized Enterprise level 3-Tier call center for end user, PC and server systems, network devices such as routers and switches, printers and projection systems, and peripheral component support. We have experience in supporting 24/7 three tier operational support environments in support of large scale networks providing the following:
- Systems monitoring and Configuration
- Problem Diagnostics and Resolution
- System Configuration Backup
- System Patch Updates
- Installs/Moves/Adds/Changes
- Project Management, Reporting, and Tracking
We ensure system updates for Microsoft Windows machines through Microsoft System Center Configuration Manager (SCCM) or Windows Server Update Services (WSUS) as appropriate. We support the patch management system that will be configured to provide updates for all computer systems to include Windows, Lynix, UNIX, and MAC. We bring the capabilities and experience to accurately track and coordinate site maintenance, outages, and various events. These items are tracked through ticketing systems such as Remedy Action Request System (RARS) and other tracking methods to include “home grown” systems.
Capabilities
- IT Help Desk
- Call Center
- 24/7/365 Support
- On Call/ After Hours Support